Outlook Associates of New England helps organizations create an environment that fosters productivity, quality of work and respect. By unlocking their human potential, organizations can play a key role in increasing employee morale and retention, and affecting company-wide achievement and success.
Outlook Associates provides corporate workshops and individual consultations that are flexible to accommodate a company's work environment and time constraints. We offer workshops and consultations in the following areas:
We help employees increase their awareness of how anger can affect their work performance and work environment. Participants learn the difference between aggressiveness and assertiveness, how to assess one’s anger and effective ways of reacting to anger. We examine the impact of stress and guide participants through specific stress management techniques.
Participants gain a better understanding of how employee anger impacts the work site, and the differences between aggressiveness and assertiveness. We present intervention planning and strategies along with specific techniques on limit setting and defusing hostile employees. We also present role-plays to help participants apply the training information to the work site.
This training reviews the impact of stress and burnout on our lives. Participants learn about the concepts of stress and burnout, how to identify their symptoms and learn techniques to reduce the impact of stress on their lives.
We examine the importance of good communication skills and specific principles of communication. Participants receive guidelines to become a more effective listener and speaker during an interaction and learn how assertiveness can enhance communications. We also provide specific diffusing techniques to use with difficult people.
Employees produce both verbal and non-verbal communication that can convey aggression and intimidation, which can significantly impact productivity and morale. In this workshop, we will look at the spectrum of aggressive behaviors, from low, medium and high-risk levels. Participants will learn how to identify a wide range of negative behaviors, how they can impact their worksite, and begin to create a safe and respectful workplace. We will explore strategies that include conflict resolution and intervention on an individual and group basis.
In a recent study of 1400 employees, 12 % of people who experienced rude behavior at work quit their job to avoid the perpetrator, 52% reported losing work time worrying, and 22 % deliberately decreased their work effort.
According to the Bureau of Labor Statistics, the median job absence for stress-related conditions in 1998 was 15 days.
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