Corporate and Agency Trainings

Corporate and Agency Trainings

As co-founder of Outlook Associates of New England, my goal is to assist organizations to create an environment that fosters productivity and respect. Organizations can play a key role in increasing employee morale, retention, and satisfaction which enhances the organization's overall achievements and successes.

I provide corporate/agency workshops and consultation that are flexible and accommodate the environment and time constraints of the workplace. I offer workshops and consultations in the following areas:

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Anger Management for Employees

The training helps increase their awareness of how anger can affect their work performance and work environment. Participants learn the difference between aggressiveness and assertiveness, how to assess one’s anger and effective ways of reacting to anger. The training examines the impact of stress and guide participants through specific stress management techniques.

Supervision of the Angry Employee

Participants gain a better understanding of how employee anger impacts the work site and the differences between aggressiveness and assertiveness. The training offers intervention planning and strategies along with specific techniques on limit setting and defusing hostile employees. The training can involve role plays to help participants apply the training information to the work site.

Stress Management and Burnout Prevention

This training reviews the impact of stress and burnout on our lives. Participants learn about the concepts of stress and burnout, how to identify their symptoms and learn techniques to reduce the impact of stress on their lives.

Effective Communications Skills

We examine the importance of good communication skills and specific principles of communication. Participants receive guidelines to become a more effective listener and speaker during an interaction and learn how assertiveness can enhance communications. We also provide specific diffusing techniques to use with difficult people.

Preventing Aggression in the Workplace

Employees produce both verbal and non-verbal communication that can convey aggression and intimidation, which can significantly impact productivity and morale. In this workshop, we will look at the spectrum of aggressive behaviors, from low, medium and high-risk levels. Participants will learn how to identify a wide range of negative behaviors, how they can impact their worksite, and begin to create a safe and respectful workplace. We will explore strategies that include conflict resolution and intervention on an individual and group basis.

Upcoming Trainings

There are currently no upcoming trainings

Past Trainings

“A Supervisory Challenge: Anger in the Workplace”

 

Managers and Supervisors of the Boston College Dining Services Department

Chestnut Hill, MA

August 26, 2004

“Working with Potentially Aggressive Clients”

 

Riverside Community Mental Health and Retardation Center, Inc Day Treatment Program Staff

Wakefield, MA

August 5, 2004

“Teen Anger”

 

McLean Hospital, Arlington School, Parents Support Group

Belmont, MA

May 26, 2004

“Changing the Cycle of Anger Difficulties: A Model for Treating Anger Control Problems”

 

Catholic Charities In-Service Training

Woburn, MA

May 21, 2004

“A Perspective on the Treatment of Anger Control Problems”

 

National Association of Social Workers (NASW) Symposium

Marlborough, MA

April 16, 2004

“Changing the Cycle of Anger Difficulties: A Model for Treating Anger Control Problems”

 

Massachusetts School of Professional Psychology Continuing Professional Education Programs

Dedham, MA

March 19, 2004

“Avoiding Violence in the Courtroom, Personal Security for Judges”

 

Flaschner Judicial Institute Boston College Law School

Newton, MA

January 13, 2004

“Anger: Making Positive Choices While Seeing Red”

 

Harvard University Faculty & Staff Assistance Program (FSAP) Lunch and Learns

Cambridge, MA

October 29, 2003

“Cognitive Behavioral Treatment of Anger Control Problems in a Time-Limited Group”

 

25th Annual Symposium, Association for the Advancement of Social Work with Groups, Inc.

Boston, MA

October 19, 2003

“If You Are Seeing Red, It Means It’s Time for a Change”

 

Parenting that Works, Fall 2003/Winter 2004 Programs

Westboro, MA

October 18, 2003 and December 8th, 2003

“A Perspective on the Treatment of Anger Control Problems”

 

Northeastern Society for Group Psychotherapy

Wellesley, MA

June 14, 2003

“Changing the Cycle of Anger, A Model for Treating Anger Control Problems”

 

National Association of Social Workers, Spring CE Programs

Dedham, MA

May 2, 2003

“A Perspective on the Treatment of Anger Control Problems”

 

Massachusetts School of Professional Psychology, Continuing Professional Education Programs

Dedham, MA

March 21, 2003

“A Perspective on the Treatment of Anger Problems”

 

EAP Association of Massachusetts

Boston, MA

September 13, 2002

“Managing the Angry Employee”

 

MetroWest Human Resource Management Association

Framingham, MA

September 17, 2002

“Cognitive-Behavioral Treatment of Anger Control Problems in a Time-Limited Group”

 

24th Annual Symposium, Association for the Advancement of Social Work with Groups

New York, New York

October 19, 2002

“A Perspective on the Treatment of Anger Problems”

 

NASW Symposium

Marlboro, MA

May 10, 2002

“A Perspective on the Treatment of Anger Problems”

 

Massachusetts School of Professional Psychology Continuing Education Program

Dedham, MA

May 3, 2002

“Stages of Change and Motivational Interviewing in Substance Abuse Treatment”

 

The North Shore Mental Health Center Lecture Series

Salem, MA

April 5, 2002

“A Treatment Approach to Anger Control Problems”

 

Family Services of Greater Boston

Boston, MA

February 11, 2002