Corporate and Agency Trainings
As co-founder of Outlook Associates of New England, my goal is to assist organizations to create an environment that fosters productivity and respect. Organizations can play a key role in increasing employee morale, retention, and satisfaction which enhances the organization's overall achievements and successes.
I provide corporate/agency workshops and consultation that are flexible and accommodate the environment and time constraints of the workplace. I offer workshops and consultations in the following areas:
Anger Management for Employees
The training helps increase their awareness of how anger can affect their work performance and work environment. Participants learn the difference between aggressiveness and assertiveness, how to assess one’s anger and effective ways of reacting to anger. The training examines the impact of stress and guide participants through specific stress management techniques.
Supervision of the Angry Employee
Participants gain a better understanding of how employee anger impacts the work site and the differences between aggressiveness and assertiveness. The training offers intervention planning and strategies along with specific techniques on limit setting and defusing hostile employees. The training can involve role plays to help participants apply the training information to the work site.
Stress Management and Burnout Prevention
This training reviews the impact of stress and burnout on our lives. Participants learn about the concepts of stress and burnout, how to identify their symptoms and learn techniques to reduce the impact of stress on their lives.
Effective Communications Skills
We examine the importance of good communication skills and specific principles of communication. Participants receive guidelines to become a more effective listener and speaker during an interaction and learn how assertiveness can enhance communications. We also provide specific diffusing techniques to use with difficult people.
Preventing Aggression in the Workplace
Employees produce both verbal and non-verbal communication that can convey aggression and intimidation, which can significantly impact productivity and morale. In this workshop, we will look at the spectrum of aggressive behaviors, from low, medium and high-risk levels. Participants will learn how to identify a wide range of negative behaviors, how they can impact their worksite, and begin to create a safe and respectful workplace. We will explore strategies that include conflict resolution and intervention on an individual and group basis.
Upcoming Trainings
There are currently no upcoming trainings
Past Trainings
“Personal Safety and the Role of Anger Management Treatment with Families”
Riverside Community Care Training Series
Newton, MA
March 9, 2006
“The Role of Anger Management Treatment in Relapse Prevention”
Treating the Addictions, Harvard Medical School, Department of Continuing Education
Boston, MA
March 4, 2006
“Anger, Crime and Intermittent Explosive Disorder”
Massachusetts Trial Court, Office of the Commissioner of Probation
Clinton, MA
December 8, 2005
“Changing the Cycle of Anger Difficulties: A Model for Treating Anger Control Difficulties”
Chelsea MGH Staff Inservice Training
Chelsea, MA
April 29, 2005 and May 20, 2005
“Changing the Cycle of Anger Difficulties: A Model for Treating Anger Control Problems in Adults”
Simmons School of Social Work Professional Education Program
Boston, MA
May 16, 2005
“A Perspective on the Treatment of Anger Control Problems”
Beth Israel/Deaconess Hospital Social Work Inservice Training
Boston, MA
April 14 and April 28, 2005
“Changing the Cycle of Anger Difficulties: A Model for Treating Anger Control Problems in Adults”
Emerson College Counseling Service Staff Inservice Training
Boston, MA
April 20, 2005
“If You Are Seeing Red, It Means It’s Time for a Change”
Assabet Valley Area Family Network Seminar for Parents
Marlboro, MA
March 21, 2005
“Changing the Cycle of Anger Difficulties: A Model for Treating Anger Control Problems in Adults”
Riverside Community Care Training Series
Norwood, MA
January 13, 2005
“A Perspective on the Treatment of Anger Problems”
South Shore Mental Health Center Clinical Training Program
Quincy, MA
December 1, 2004
“A Supervisory Challenge: Anger in the Workplace”
Managers and Supervisors of the Boston College Dining Services Department
Chestnut Hill, MA
August 26, 2004
“Working with Potentially Aggressive Clients”
Riverside Community Mental Health and Retardation Center, Inc Day Treatment Program Staff
Wakefield, MA
August 5, 2004
“Changing the Cycle of Anger Difficulties: A Model for Treating Anger Control Problems”
Catholic Charities In-Service Training
Woburn, MA
May 21, 2004
“A Perspective on the Treatment of Anger Control Problems”
National Association of Social Workers (NASW) Symposium
Marlborough, MA
April 16, 2004
“Changing the Cycle of Anger Difficulties: A Model for Treating Anger Control Problems”
Massachusetts School of Professional Psychology Continuing Professional Education Programs
Dedham, MA
March 19, 2004
“Avoiding Violence in the Courtroom, Personal Security for Judges”
Flaschner Judicial Institute Boston College Law School
Newton, MA
January 13, 2004
“Anger: Making Positive Choices While Seeing Red”
Harvard University Faculty & Staff Assistance Program (FSAP) Lunch and Learns
Cambridge, MA
October 29, 2003