Corporate and Agency Trainings
As co-founder of Outlook Associates of New England, my goal is to assist organizations to create an environment that fosters productivity and respect. Organizations can play a key role in increasing employee morale, retention, and satisfaction which enhances the organization's overall achievements and successes.
I provide corporate/agency workshops and consultation that are flexible and accommodate the environment and time constraints of the workplace. I offer workshops and consultations in the following areas:
Anger Management for Employees
The training helps increase their awareness of how anger can affect their work performance and work environment. Participants learn the difference between aggressiveness and assertiveness, how to assess one’s anger and effective ways of reacting to anger. The training examines the impact of stress and guide participants through specific stress management techniques.
Supervision of the Angry Employee
Participants gain a better understanding of how employee anger impacts the work site and the differences between aggressiveness and assertiveness. The training offers intervention planning and strategies along with specific techniques on limit setting and defusing hostile employees. The training can involve role plays to help participants apply the training information to the work site.
Stress Management and Burnout Prevention
This training reviews the impact of stress and burnout on our lives. Participants learn about the concepts of stress and burnout, how to identify their symptoms and learn techniques to reduce the impact of stress on their lives.
Effective Communications Skills
We examine the importance of good communication skills and specific principles of communication. Participants receive guidelines to become a more effective listener and speaker during an interaction and learn how assertiveness can enhance communications. We also provide specific diffusing techniques to use with difficult people.
Preventing Aggression in the Workplace
Employees produce both verbal and non-verbal communication that can convey aggression and intimidation, which can significantly impact productivity and morale. In this workshop, we will look at the spectrum of aggressive behaviors, from low, medium and high-risk levels. Participants will learn how to identify a wide range of negative behaviors, how they can impact their worksite, and begin to create a safe and respectful workplace. We will explore strategies that include conflict resolution and intervention on an individual and group basis.
Upcoming Trainings
There are currently no upcoming trainings
Past Trainings
“A Perspective on the Treatment of Anger Control Problems”
National Association of Social Workers (NASW) Symposium
Marlborough, MA
April 16, 2004
“Changing the Cycle of Anger Difficulties: A Model for Treating Anger Control Problems”
Massachusetts School of Professional Psychology Continuing Professional Education Programs
Dedham, MA
March 19, 2004
“Avoiding Violence in the Courtroom, Personal Security for Judges”
Flaschner Judicial Institute Boston College Law School
Newton, MA
January 13, 2004
“Anger: Making Positive Choices While Seeing Red”
Harvard University Faculty & Staff Assistance Program (FSAP) Lunch and Learns
Cambridge, MA
October 29, 2003
“Cognitive Behavioral Treatment of Anger Control Problems in a Time-Limited Group”
25th Annual Symposium, Association for the Advancement of Social Work with Groups, Inc.
Boston, MA
October 19, 2003
“If You Are Seeing Red, It Means It’s Time for a Change”
Parenting that Works, Fall 2003/Winter 2004 Programs
Westboro, MA
October 18, 2003 and December 8th, 2003
“A Perspective on the Treatment of Anger Control Problems”
Northeastern Society for Group Psychotherapy
Wellesley, MA
June 14, 2003
“Changing the Cycle of Anger, A Model for Treating Anger Control Problems”
National Association of Social Workers, Spring CE Programs
Dedham, MA
May 2, 2003
“A Perspective on the Treatment of Anger Control Problems”
Massachusetts School of Professional Psychology, Continuing Professional Education Programs
Dedham, MA
March 21, 2003
“A Perspective on the Treatment of Anger Problems”
EAP Association of Massachusetts
Boston, MA
September 13, 2002
“Managing the Angry Employee”
MetroWest Human Resource Management Association
Framingham, MA
September 17, 2002
“Cognitive-Behavioral Treatment of Anger Control Problems in a Time-Limited Group”
24th Annual Symposium, Association for the Advancement of Social Work with Groups
New York, New York
October 19, 2002
“A Perspective on the Treatment of Anger Problems”
Massachusetts School of Professional Psychology Continuing Education Program
Dedham, MA
May 3, 2002
“Stages of Change and Motivational Interviewing in Substance Abuse Treatment”
The North Shore Mental Health Center Lecture Series
Salem, MA
April 5, 2002
“A Treatment Approach to Anger Control Problems”
Family Services of Greater Boston
Boston, MA
February 11, 2002
“Disaster Recovery and Critical Incident Stress”
Arlington Chamber of Commerce, In conjunction with Arlington chiefs of fire and police
Arlington, MA
January 30, 2002
“A Perspective on the Treatment of Anger Problems”
Massachusetts School of Professional Psychology, Continuing Education Program
Dedham, MA
November 17, 2001
“A Perspective on the Treatment of Anger Problems”
Sobel and Raciti Employee Assistance Program
Wayland, MA
October 30, 2001