Corporate and Agency Trainings

Corporate and Agency Trainings

As co-founder of Outlook Associates of New England, my goal is to assist organizations to create an environment that fosters productivity and respect. Organizations can play a key role in increasing employee morale, retention, and satisfaction which enhances the organization's overall achievements and successes.

I provide corporate/agency workshops and consultation that are flexible and accommodate the environment and time constraints of the workplace. I offer workshops and consultations in the following areas:

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Anger Management for Employees

The training helps increase their awareness of how anger can affect their work performance and work environment. Participants learn the difference between aggressiveness and assertiveness, how to assess one’s anger and effective ways of reacting to anger. The training examines the impact of stress and guide participants through specific stress management techniques.

Supervision of the Angry Employee

Participants gain a better understanding of how employee anger impacts the work site and the differences between aggressiveness and assertiveness. The training offers intervention planning and strategies along with specific techniques on limit setting and defusing hostile employees. The training can involve role plays to help participants apply the training information to the work site.

Stress Management and Burnout Prevention

This training reviews the impact of stress and burnout on our lives. Participants learn about the concepts of stress and burnout, how to identify their symptoms and learn techniques to reduce the impact of stress on their lives.

Effective Communications Skills

We examine the importance of good communication skills and specific principles of communication. Participants receive guidelines to become a more effective listener and speaker during an interaction and learn how assertiveness can enhance communications. We also provide specific diffusing techniques to use with difficult people.

Preventing Aggression in the Workplace

Employees produce both verbal and non-verbal communication that can convey aggression and intimidation, which can significantly impact productivity and morale. In this workshop, we will look at the spectrum of aggressive behaviors, from low, medium and high-risk levels. Participants will learn how to identify a wide range of negative behaviors, how they can impact their worksite, and begin to create a safe and respectful workplace. We will explore strategies that include conflict resolution and intervention on an individual and group basis.

Upcoming Trainings

There are currently no upcoming trainings

Past Trainings

“A Perspective on the Treatment of Anger Problems”


EAP Association of Massachusetts

Boston, MA

September 13, 2002

“Managing the Angry Employee”


MetroWest Human Resource Management Association

Framingham, MA

September 17, 2002

“Cognitive-Behavioral Treatment of Anger Control Problems in a Time-Limited Group”


24th Annual Symposium, Association for the Advancement of Social Work with Groups

New York, New York

October 19, 2002

“A Perspective on the Treatment of Anger Problems”


NASW Symposium

Marlboro, MA

May 10, 2002

“A Perspective on the Treatment of Anger Problems”


Massachusetts School of Professional Psychology Continuing Education Program

Dedham, MA

May 3, 2002

“Stages of Change and Motivational Interviewing in Substance Abuse Treatment”


The North Shore Mental Health Center Lecture Series

Salem, MA

April 5, 2002

“A Treatment Approach to Anger Control Problems”


Family Services of Greater Boston

Boston, MA

February 11, 2002

“Disaster Recovery and Critical Incident Stress”


Arlington Chamber of Commerce, In conjunction with Arlington chiefs of fire and police

Arlington, MA

January 30, 2002

“A Four Part Series on Stress”



Boston, MA

January 2002

“A Perspective on the Treatment of Anger Problems”


Massachusetts School of Professional Psychology, Continuing Education Program

Dedham, MA

November 17, 2001

“A Perspective on the Treatment of Anger Problems”


Sobel and Raciti Employee Assistance Program

Wayland, MA

October 30, 2001

“Addressing Anger in the Workplace”


Malden Mills Security Staff Training

Lawrence, MA

October 15 & 19, 2001

“The Role of Stress Management in Substance Abuse Treatment”


The 33rd Annual Addictions Institute, New York City Chapter, National Association of Social Workers

New York City, NY

May 16, 2001

“Workplace Anger: Just Business as Usual or Time for a Change”


Family Service, Inc Employee Assistance Program Spring Corporate Breakfast

Andover, MA

April 26, 2001

“A Perspective on the Treatment of Anger Problems”


RIEAS, Staff Training

Warwick, RI

April 20, 2001

“A Perspective on the Treatment of Anger Problems”


Lawyers Concerned about Lawyers, Staff Training

Boston, MA

April 5, 2001

“A Supervisory Challenge: Hostility in the Workplace”


Boston College, Supervisors Training

Chestnut Hill, MA

March 20, 2001

“Anger Management Training,” and “Stress Management, Avoiding Burnout at Work”


Sir Speedy, Staff Training

Boston, MA

February 10 and 24, 2001

“A Perspective on the Treatment of Anger Problems”


The North Shore Medical Center, Mental Health Center- Lecture Series

Salem, MA

February 2, 2001