Corporate and Agency Trainings

Corporate and Agency Trainings

As co-founder of Outlook Associates of New England, my goal is to assist organizations to create an environment that fosters productivity and respect. Organizations can play a key role in increasing employee morale, retention, and satisfaction which enhances the organization's overall achievements and successes.

I provide corporate/agency workshops and consultation that are flexible and accommodate the environment and time constraints of the workplace. I offer workshops and consultations in the following areas:

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Anger Management for Employees

The training helps increase their awareness of how anger can affect their work performance and work environment. Participants learn the difference between aggressiveness and assertiveness, how to assess one’s anger and effective ways of reacting to anger. The training examines the impact of stress and guide participants through specific stress management techniques.

Supervision of the Angry Employee

Participants gain a better understanding of how employee anger impacts the work site and the differences between aggressiveness and assertiveness. The training offers intervention planning and strategies along with specific techniques on limit setting and defusing hostile employees. The training can involve role plays to help participants apply the training information to the work site.

Stress Management and Burnout Prevention

This training reviews the impact of stress and burnout on our lives. Participants learn about the concepts of stress and burnout, how to identify their symptoms and learn techniques to reduce the impact of stress on their lives.

Effective Communications Skills

We examine the importance of good communication skills and specific principles of communication. Participants receive guidelines to become a more effective listener and speaker during an interaction and learn how assertiveness can enhance communications. We also provide specific diffusing techniques to use with difficult people.

Preventing Aggression in the Workplace

Employees produce both verbal and non-verbal communication that can convey aggression and intimidation, which can significantly impact productivity and morale. In this workshop, we will look at the spectrum of aggressive behaviors, from low, medium and high-risk levels. Participants will learn how to identify a wide range of negative behaviors, how they can impact their worksite, and begin to create a safe and respectful workplace. We will explore strategies that include conflict resolution and intervention on an individual and group basis.

Upcoming Trainings

There are currently no upcoming trainings

Past Trainings

“Changing the Cycle of Anger: A model for Treat Anger Control Problems in Adults”


National Association of Social Workers (NASW) Therapy Matcher Continuing Education Program

Bedford, MA

May 21, 2019

“Clinical Treatment of Men: Mission (Im)possible?”


The Brookline Center for Community Mental Health Community Lecture Series

Brookline, MA

April 9, 2019

“Working with Individuals in Recovery from Addictions: A Missed Opportunity”


Boston College School of Social Work Continuing Education Program

Chestnut Hill, MA

March 5, 2019

“Adolescent Anger”


Harvard Medical School/Cambridge Health Alliance School Mental Health: Treating Students K-12

Boston, MA

January 25, 2019

“Engaging the Angry Client: Beyond Anger Management”


Boston University School of Social Work Professional Education Program

Boston, MA

June 16, 2017

“Clinical Treatment of Men: Mission (Im)possible?”


National Association of Social Workers, Spring 2017 Program (with Dennis Balcom, LICSW)

Weston, MA

June 9, 2017

“The Role of Anger Management Treatment in Relapse Prevention”


Positive Impact In-Service Training

Atlanta, GA

March 23, 2017

“Resentments: Grasping at Hot Coals”


The 29th Annual Cape Cod Symposium on Addictive Disorders

Hyannis, MA

September 10, 2016

“Road Rage”


The 2016 Northeast Transportation Safety Conference (Panelist)

Worcester, MA

June 8, 2016

“Anger: Effective Practical Strategies for Change”


Adult Services for the City of Edinburgh, Scotland In-Service Training

Edinburgh, Scotland, United Kingdom

April 25, 2016

“Clinical Treatment of Men: Mission (Im)possible?”


Boston University School of Social Work Professional Education Programs

Boston, MA

March 4, 2016

“Supervisory Skills: Achieving Effectiveness in the Workplace”


Judicial Institute Training, State of Massachusetts

Worcester, MA

July 15, 2015

“Resentments: Grasping at Hot Coals”


6th Annual West Coast Symposium on Addictive Disorders

La Quinta, CA

May 29, 2015

“Letting Go of the Hot Coal: A Forgiveness Approach to Giving Up Resentments”


Saint Anne’s Episcopal Church Lenten Series

Lincoln, MA

March 4, 2015

“Letting Go of the Hot Coal: A Forgiveness Approach to Giving Up Resentments”


First Evangelical Lutheran Church Adult Forum

Waltham, MA

February 22 and March 1, 2015

“Engaging the Angry Client: Beyond Anger Management”


Boston University School of Social Work Professional Education Program Co-presented with Kristin Osborn, MA, LMHC

Boston, MA

September 19, 2014

“Skills for Personal Safety in the Workplace”


Boston Pain Care Center Staff In-service Training

Waltham, MA

June 27, 2014

“Clinical Treatment of Men: Mission (Im)possible? “


Boston College Graduate School of Social Work Continuing Education Program Dennis Balcom, LICSW and Joe Pereira, LICSW, CAS

Chestnut Hill, MA

June 12,2014

“Beyond Anger Management: Engaging the Angry Client”


Experiential Dynamic Therapy Association of the United Kingdom Co-presented with Kristin Osborn, MA, LMHC

London, England

November 23, 2013

“Skills for Personal Effectiveness in the Workplace”


Office of Community Corrections State of Massachusetts

Clinton, MA

October 29, 2013