Corporate and Agency Trainings
As co-founder of Outlook Associates of New England, my goal is to assist organizations to create an environment that fosters productivity and respect. Organizations can play a key role in increasing employee morale, retention, and satisfaction which enhances the organization's overall achievements and successes.
I provide corporate/agency workshops and consultation that are flexible and accommodate the environment and time constraints of the workplace. I offer workshops and consultations in the following areas:
Anger Management for Employees
The training helps increase their awareness of how anger can affect their work performance and work environment. Participants learn the difference between aggressiveness and assertiveness, how to assess one’s anger and effective ways of reacting to anger. The training examines the impact of stress and guide participants through specific stress management techniques.
Supervision of the Angry Employee
Participants gain a better understanding of how employee anger impacts the work site and the differences between aggressiveness and assertiveness. The training offers intervention planning and strategies along with specific techniques on limit setting and defusing hostile employees. The training can involve role plays to help participants apply the training information to the work site.
Stress Management and Burnout Prevention
This training reviews the impact of stress and burnout on our lives. Participants learn about the concepts of stress and burnout, how to identify their symptoms and learn techniques to reduce the impact of stress on their lives.
Effective Communications Skills
We examine the importance of good communication skills and specific principles of communication. Participants receive guidelines to become a more effective listener and speaker during an interaction and learn how assertiveness can enhance communications. We also provide specific diffusing techniques to use with difficult people.
Preventing Aggression in the Workplace
Employees produce both verbal and non-verbal communication that can convey aggression and intimidation, which can significantly impact productivity and morale. In this workshop, we will look at the spectrum of aggressive behaviors, from low, medium and high-risk levels. Participants will learn how to identify a wide range of negative behaviors, how they can impact their worksite, and begin to create a safe and respectful workplace. We will explore strategies that include conflict resolution and intervention on an individual and group basis.
Upcoming Trainings
There are currently no upcoming trainings
Past Trainings
The Role of Anger Management Treatment in Relapse Prevention
Give and Hour and SummitBHC
Webinar
November 7, 2023 and January 24, 2024
The Lived Experience of Cultural Humility in Harm Reduction from a Client Perspective
Co-presented with Tanagra Melgarejo, National Association of Social Workers, Massachusetts Chapter, in collaboration with RIZE, Massachusetts
Webinar
May 23, 2023
Unpacking Cultural Humility in Harm Reduction: Giving Space for Mistakes
Co-presented with Tanagra Melgarejo, National Association of Social Workers, Massachusetts Chapter, in collaboration with RIZE, Massachusetts
Webinar
May 16, 2023
The Principles of Cultural Humility in Harm Reduction
Co-presented with Tanagra Melgarejo, National Association of Social Workers, Massachusetts Chapter, in collaboration with RIZE, Massachusetts
Webinar
May 9, 2023
Do I Need to be An Addictions Expert?: Engaging and Supporting People Who Use Drugs
Boston University Network for Professional Development
Webinar
April 27, 2023
Do I Need to be an Addictions Expert? Engaging and Supporting People Who Use Drugs (Co-presented with Tanagra Melgarejo, MSW)
13th Annual National Harm Reduction Conference
San Juan, Puerto Rico
October 14, 2022
Developing a Pipeline of Social Workers Trained in the Principles and Practices of Harm Reduction: Lessons from Two Innovative Pilot Programs (Panelist)
13th Annual National Harm Reduction Conference
San Juan, Puerto Rico
October 14, 2022
Navigating Anger & Other Difficult Emotions in the Workplace: A Guide for HR Professionals
New England Human Resource Association (NEHRA)
Waltham Woods, MA
August 17, 2022
Do I Need to be an Addictions Expert? Engaging & Supporting People Who Use Drugs (Co-presented with Tanagra Melgarejo, MSW)
National Association of Social Workers, Massachusetts Chapter in collaboration with RIZE, Massachusetts
Webinar
May 19, 2022
Working with People Who Use Drugs: Understanding Stigma (Co-presented with Tanagra Melgarejo, MSW)
National Association of Social Workers, Massachusetts Chapter, Annual Symposium in collaboration with RIZE, Massachusetts
Webinar
April 28, 2022
“Stress Management: Finding Your Balance”
In-Service Training for Staff at Smart from the Start
Boston, MA
November 4, 2021
“Seeing Red: Means It’s Time for a Change”
In-Service Training for Staff at Smart from the Start
Boston, MA
November 4 & 12, 2021
“Changing the Cycle of Anger: A Model for Treating Anger Control Problems in Adults”
National Association of Social Workers (NASW) Therapy Matcher Continuing Education Program
Bedford, MA
May 21, 2019
“Clinical Treatment of Men: Mission (Im)possible?”
The Brookline Center for Community Mental Health Community Lecture Series
Brookline, MA
April 9, 2019
“Working with Individuals in Recovery from Addictions: A Missed Opportunity”
Boston College School of Social Work Continuing Education Program
Chestnut Hill, MA
March 5, 2019
“Adolescent Anger”
Harvard Medical School/Cambridge Health Alliance School Mental Health: Treating Students K-12
Boston, MA
January 25, 2019
“Engaging the Angry Client: Beyond Anger Management”
Boston University School of Social Work Professional Education Program
Boston, MA
June 16, 2017
“Clinical Treatment of Men: Mission (Im)possible?”
National Association of Social Workers, Spring 2017 Program (with Dennis Balcom, LICSW)
Weston, MA
June 9, 2017
“The Role of Anger Management Treatment in Relapse Prevention”
Positive Impact In-Service Training
Atlanta, GA
March 23, 2017
“Resentments: Grasping at Hot Coals”
The 29th Annual Cape Cod Symposium on Addictive Disorders
Hyannis, MA
September 10, 2016