Corporate and Agency Trainings

We examine the importance of good communication skills and specific principles of communication. Participants receive guidelines to become a more effective listener and speaker during an interaction and learn how assertiveness can enhance communications. We also provide specific diffusing techniques to use with difficult people.

Employees produce both verbal and non-verbal communication that can convey aggression and intimidation, which can significantly impact productivity and morale. In this workshop, we will look at the spectrum of aggressive behaviors, from low, medium and high-risk levels. Participants will learn how to identify a wide range of negative behaviors, how they can impact their worksite, and begin to create a safe and respectful workplace. We will explore strategies that include conflict resolution and intervention on an individual and group basis.