Corporate and Agency Trainings

Corporate and Agency Trainings

As co-founder of Outlook Associates of New England, my goal is to assist organizations to create an environment that fosters productivity and respect. Organizations can play a key role in increasing employee morale, retention, and satisfaction which enhances the organization's overall achievements and successes.

I provide corporate/agency workshops and consultation that are flexible and accommodate the environment and time constraints of the workplace. I offer workshops and consultations in the following areas:

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Anger Management for Employees

The training helps increase their awareness of how anger can affect their work performance and work environment. Participants learn the difference between aggressiveness and assertiveness, how to assess one’s anger and effective ways of reacting to anger. The training examines the impact of stress and guide participants through specific stress management techniques.

Supervision of the Angry Employee

Participants gain a better understanding of how employee anger impacts the work site and the differences between aggressiveness and assertiveness. The training offers intervention planning and strategies along with specific techniques on limit setting and defusing hostile employees. The training can involve role plays to help participants apply the training information to the work site.

Stress Management and Burnout Prevention

This training reviews the impact of stress and burnout on our lives. Participants learn about the concepts of stress and burnout, how to identify their symptoms and learn techniques to reduce the impact of stress on their lives.

Effective Communications Skills

We examine the importance of good communication skills and specific principles of communication. Participants receive guidelines to become a more effective listener and speaker during an interaction and learn how assertiveness can enhance communications. We also provide specific diffusing techniques to use with difficult people.

Preventing Aggression in the Workplace

Employees produce both verbal and non-verbal communication that can convey aggression and intimidation, which can significantly impact productivity and morale. In this workshop, we will look at the spectrum of aggressive behaviors, from low, medium and high-risk levels. Participants will learn how to identify a wide range of negative behaviors, how they can impact their worksite, and begin to create a safe and respectful workplace. We will explore strategies that include conflict resolution and intervention on an individual and group basis.

Upcoming Trainings

There are currently no upcoming trainings

Past Trainings

“Engaging the Angry Client: Beyond Anger Management”

 

Boston University School of Social Work Professional Education Program Co-presented with Kristin Osborn, MA, LMHC

Boston, MA

September 27, 2013

“Supervision Skills for Trial Court Support Staff”

 

Judicial Institute Training, State of Massachusetts

Holyoke, MA (June 12), Boston, MA (June 21)

June 12 & June 21, 2013

“Engaging the Angry Client: Beyond Anger Management”

 

Society for the Exploration of Psychotherapy Integration (SEPI) Annual Conference Co-presented with Kristin Osborn, MA, LMHC

Barcelona, Spain

June 6, 2013

“Anger: Effective, Practical Strategies for Change”

 

KGA EAP In-service Training

Framingham, MA

April 9, 2013

“Engaging the Angry Client: Beyond Anger Management”

 

Brookline Community Lecture Series Brookline Mental Health Center (Co-presented with Kristin Osborn, MA, LMHC)

Brookline, MA

November 29, 2012

“Engaging the Angry Client: Beyond Anger Management”

 

Boston College Graduate School of Social Work (GSSW) Continuing Education Program (Co-presented with Kristin Osborn, MA, LMHC)

Chestnut Hill, MA

September 14, 2012

“Anger: Effective, Practical Strategies for Change”

 

University of Durham Graduate School of Social Work Student Training

Durham, England

May 15, 2012

“Working with Potentially Aggressive Clients”

 

Northumbria University Social Work First Year Transition Program

Newcastle, England

May 14, 2012

“Clinical Treatment of Men: Mission (Im)possible?”

 

National Association of Social Workers (NASW) Massachusetts Chapter

Framingham, MA

March 29, 2012

“Skills for Personal Effectiveness in the Workplace”

 

Melrose Housing Authority Staff In-Service Training

Melrose, MA

January 12, 2012

“Seeing Red Means It is Time for a Change”

 

Boston University Faculty Staff Assistance In-Service Training

Boston, MA

November 7, 2011

“Engaging the Angry Client: Beyond Anger Management”

 

Massachusetts School of Professional Psychology Continuing Professional Education Program (Co-presented with Kristin Osborn)

Boston, MA

October 22, 2011

“Engaging the Angry Client: Beyond Anger Management”

 

National Association of Social Workers (NASW) Continuing Education Workshop (with Kristin Osborn, MA, LMHC)

Weston, MA

March 31, 2011

“Resentments: Grasping at Hot Coal”

 

Buddhist Psychology Lecture Series Institute for Meditation and Psychotherapy

Arlington, MA

March 14, 2011

“Seeing Red Means It’s Time for a Change”

 

4th Annual Northeast Juvenile Firesetting Conference

Worcester, MA

May 14, 2010

“Anger: Effective Practical Strategies for Change”

 

Mount Auburn EAP In-service Training

Cambridge, MA

May, 10, 2010

“Anger: Effective Practical Strategies for Change”

 

Behavioral Health Fellowship, Department of Population Medicine, Harvard Vanguard Associates, In-Service Training

Boston, MA

April 12, 2010

“The Role of Anger Management in Relapse Prevention”

 

Social Work Therapy Lecture Series, Lahey Clinic

Burlington, MA

January 27, 2010

“Anger: Effective, Practical Strategies for Change”

 

CMI Education Institute

Columbus, OH

June 19, 2009

“Anger: Effective, Practical Strategies for Change”

 

CMI Education Institute

Cincinnati, OH

June 18, 2009