Corporate and Agency Trainings
As co-founder of Outlook Associates of New England, my goal is to assist organizations to create an environment that fosters productivity and respect. Organizations can play a key role in increasing employee morale, retention, and satisfaction which enhances the organization's overall achievements and successes.
I provide corporate/agency workshops and consultation that are flexible and accommodate the environment and time constraints of the workplace. I offer workshops and consultations in the following areas:
Anger Management for Employees
The training helps increase their awareness of how anger can affect their work performance and work environment. Participants learn the difference between aggressiveness and assertiveness, how to assess one’s anger and effective ways of reacting to anger. The training examines the impact of stress and guide participants through specific stress management techniques.
Supervision of the Angry Employee
Participants gain a better understanding of how employee anger impacts the work site and the differences between aggressiveness and assertiveness. The training offers intervention planning and strategies along with specific techniques on limit setting and defusing hostile employees. The training can involve role plays to help participants apply the training information to the work site.
Stress Management and Burnout Prevention
This training reviews the impact of stress and burnout on our lives. Participants learn about the concepts of stress and burnout, how to identify their symptoms and learn techniques to reduce the impact of stress on their lives.
Effective Communications Skills
We examine the importance of good communication skills and specific principles of communication. Participants receive guidelines to become a more effective listener and speaker during an interaction and learn how assertiveness can enhance communications. We also provide specific diffusing techniques to use with difficult people.
Preventing Aggression in the Workplace
Employees produce both verbal and non-verbal communication that can convey aggression and intimidation, which can significantly impact productivity and morale. In this workshop, we will look at the spectrum of aggressive behaviors, from low, medium and high-risk levels. Participants will learn how to identify a wide range of negative behaviors, how they can impact their worksite, and begin to create a safe and respectful workplace. We will explore strategies that include conflict resolution and intervention on an individual and group basis.
Upcoming Trainings
There are currently no upcoming trainings
Past Trainings
“Road Rage”
The 2016 Northeast Transportation Safety Conference (Panelist)
Worcester, MA
June 8, 2016
“Anger: Effective Practical Strategies for Change”
Adult Services for the City of Edinburgh, Scotland In-Service Training
Edinburgh, Scotland, United Kingdom
April 25, 2016
“Clinical Treatment of Men: Mission (Im)possible?”
Boston University School of Social Work Professional Education Programs
Boston, MA
March 4, 2016
“Supervisory Skills: Achieving Effectiveness in the Workplace”
Judicial Institute Training, State of Massachusetts
Worcester, MA
July 15, 2015
“Resentments: Grasping at Hot Coals”
6th Annual West Coast Symposium on Addictive Disorders
La Quinta, CA
May 29, 2015
“Letting Go of the Hot Coal: A Forgiveness Approach to Giving Up Resentments”
Saint Anne’s Episcopal Church Lenten Series
Lincoln, MA
March 4, 2015
“Letting Go of the Hot Coal: A Forgiveness Approach to Giving Up Resentments”
First Evangelical Lutheran Church Adult Forum
Waltham, MA
February 22 and March 1, 2015
“Engaging the Angry Client: Beyond Anger Management”
Boston University School of Social Work Professional Education Program Co-presented with Kristin Osborn, MA, LMHC
Boston, MA
September 19, 2014
“Skills for Personal Safety in the Workplace”
Boston Pain Care Center Staff In-service Training
Waltham, MA
June 27, 2014
“Clinical Treatment of Men: Mission (Im)possible? “
Boston College Graduate School of Social Work Continuing Education Program Dennis Balcom, LICSW and Joe Pereira, LICSW, CAS
Chestnut Hill, MA
June 12,2014
“Beyond Anger Management: Engaging the Angry Client”
Experiential Dynamic Therapy Association of the United Kingdom Co-presented with Kristin Osborn, MA, LMHC
London, England
November 23, 2013
“Skills for Personal Effectiveness in the Workplace”
Office of Community Corrections State of Massachusetts
Clinton, MA
October 29, 2013
“Engaging the Angry Client: Beyond Anger Management”
Boston University School of Social Work Professional Education Program Co-presented with Kristin Osborn, MA, LMHC
Boston, MA
September 27, 2013
“Supervision Skills for Trial Court Support Staff”
Judicial Institute Training, State of Massachusetts
Holyoke, MA (June 12), Boston, MA (June 21)
June 12 & June 21, 2013
“Engaging the Angry Client: Beyond Anger Management”
Society for the Exploration of Psychotherapy Integration (SEPI) Annual Conference Co-presented with Kristin Osborn, MA, LMHC
Barcelona, Spain
June 6, 2013
“Anger: Effective, Practical Strategies for Change”
KGA EAP In-service Training
Framingham, MA
April 9, 2013
“Engaging the Angry Client: Beyond Anger Management”
Brookline Community Lecture Series Brookline Mental Health Center (Co-presented with Kristin Osborn, MA, LMHC)
Brookline, MA
November 29, 2012
“Engaging the Angry Client: Beyond Anger Management”
Boston College Graduate School of Social Work (GSSW) Continuing Education Program (Co-presented with Kristin Osborn, MA, LMHC)
Chestnut Hill, MA
September 14, 2012
“Anger: Effective, Practical Strategies for Change”
University of Durham Graduate School of Social Work Student Training
Durham, England
May 15, 2012
“Working with Potentially Aggressive Clients”
Northumbria University Social Work First Year Transition Program
Newcastle, England
May 14, 2012